Privacy Policy

What information do we collect about you?

We collect information about you when you voluntarily enquire/order our products and services, as follows:

Enquiries

If you choose to make an enquiry about our products or services, we collect the following personally identifiable information:

• Name
• E-mail address
• Telephone Number
• Address

The lawful basis for processing your information is by contract or your consent depending on the nature of your enquiry.

This information is not shared with anyone outside our company.

When placing an order

If you choose to order our products or services, we collect the following personally identifiable information:

• Name
• Address
• Telephone Number
• Email Address

The lawful basis for processing the above information is by contract.

How will we use the information about you?

• We collect information about you to deliver the services you have requested and occasionally to inform you of other products or services available from us.
• We do not share your information for marketing purposes with companies outside Hook Construction.
• We do not collect sensitive personal information such as race, religion, political affiliations or bank/credit card details.
• We will disclose your personal information, without notice, only if required to do so by law or in the good faith and belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hook Construction or the site; (b) protect and defend the rights or property of Hook Construction; or (c) act under exigent circumstances to protect the personal safety of users of Hook Construction, or the public. 

Sharing Information

• We do not share your information with any other third parties apart from our accountancy firm for the purpose of producing annual accounts, or with third parties we operate in conjunction with in the course of carrying out our work, for example the local water authorities or our subcontractors.

Marketing

We may occasionally email or call you regarding products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at any time.

You have a right at any time to stop us from contacting you for marketing purposes and if you no longer wish to be contacted, please email enquiries@hcpuk.net with the subject "Unsubscribe me".

Access to your information and correction or deletion

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all, of the personal information, please email enquiries@hcpuk.net or write to us at this address: Hook Construction Unit 18, Honeyborough Industrial Estate, Neyland, Pembrokeshire

We want to make sure that your personal information is accurate and up to date. You can ask us to correct information you think is inaccurate or remove your information and we have a legal responsibility make any changes for you.

We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.

Cookies

Cookies are small files which are stored on a user's computer. They are designed to hold a small amount of data specific to a particular client and website. We use cookies to personalise content, to provide social media features and to analyse our traffic. 

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. If you choose to decline cookies, you may not be able to fully experience the features of our websites or other websites you visit.

Other websites

Our websites contain links to other websites. This privacy policy only applies to the Hook Construction family of websites so when you link to others you should read their own privacy policies.  

How do we secure your information?

We secure your personally identifiable information on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. All of our web servers run in an enterprise-grade clustered cloud computing environment ensuring maximum uptime. Due to the clustered environment, we endeavour to achieve 99.99% uptime at all times. We use private networks, firewalls and VPN features to defend your data and applications from malicious attack.  With daily snapshot images of our servers, in addition to external offsite backups of websites and databases, we ensure that we can safely restore your services at any time in the event of an emergency. Our servers are all running current (Microsoft supported) operating systems. Our servers are upgraded on a regular basis to ensure cutting-edge performance and we always ensure the latest patches have been applied as soon as they are released. 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 3rd September 2022.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by: 

E-mail to: enquiries@hcpuk.net

Or write to Hook Construction Unit 18, Honeyborough Industrial Estate, Neyland, Pembrokeshire